2nd Line Engineer
Join Akita as a 2nd Line IT Engineer: resolve Windows Server/Desktop issues, on-site and remote support, delivering practical, cost-effective improvements for clients.
ABOUT THE ROLE
As a 2nd Line IT Engineer at Akita, you will:
Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
Perform duties that include ticket support on Service Desk, and hardware maintenance.
Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting.
Have a diligent approach that achieves a long term and cost-effective result for our clients.
Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
Demonstrate a professional, respectful, and proactive approach to customer service.
Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.
- Department
- Support Services
- Role
- 2nd Line Engineer
- Locations
- Main Office
About Akita Systems Ltd
Write a short description of your company, a boilerplate of the business, service or product that you offer. Include your business idea and the target audience. This text is primarily supposed to be descriptive, not selling.