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Support Services · Head Office

2nd Line Engineer

Join Akita as a 2nd Line IT Engineer: resolve Windows Server/Desktop issues, on-site and remote support, delivering practical, cost-effective improvements for clients.

As a 2nd Line IT Support Engineer at Akita, you will be joining an award-winning Service Desk team where your technical aptitude and problem-solving skills will directly impact our clients' success.

In this multi-faceted role, you will:

  • Take ownership of complex issues: Resolve escalated incidents and service requests with reduced supervision, focusing on identifying root causes rather than only treating symptoms.

  • Work across a modern tech stack: Bring in-depth knowledge of Microsoft 365, Entra ID, and endpoint management, alongside core Windows Server, networking, and security environments.

  • Be a technical mentor: Thrive on imparting your knowledge to others, providing guidance and informal mentoring to support the growth of our Tier 1 engineers.

  • Drive service improvement: Create and improve technical documentation, and proactively suggest system upgrades or genuine improvements to our clients.

  • Deliver exceptional service: Manage more complex customer communications with a professional, respectful, and proactive approach.

  • Troubleshoot methodically: Demonstrate a logical, structured approach to technical challenges, understanding the broader impact of technical changes while balancing speed, quality, and risk.

  • Provide hands-on support: Attend client sites as required to fulfill proactive maintenance and reactive troubleshooting requirements.

Department
Support Services
Locations
Head Office
Yearly salary
£30,000 - £35,000

About Akita Systems Ltd

Akita is invested in our customers, invested in our services, and invested in our people for the long term.

We recognise that our employees are key assets and we value our team spirit. We look to recruit enthusiastic and professional candidates who are respectful to customers and colleagues.

We also look for ambition, rewarding those that demonstrate passion and aptitude with new opportunities and responsibilities.

As an organisation, protecting the environment and helping the wider community are also built into our values.

Support Services · Head Office

2nd Line Engineer

Join Akita as a 2nd Line IT Engineer: resolve Windows Server/Desktop issues, on-site and remote support, delivering practical, cost-effective improvements for clients.

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