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Support Services · Head Office

2nd Line Engineer

Join Akita as a 2nd Line IT Engineer: resolve Windows Server/Desktop issues, on-site and remote support, delivering practical, cost-effective improvements for clients.

As a 2nd Line IT Support Engineer at Akita, you will be joining an award-winning Service Desk team where your technical aptitude and problem-solving skills will directly impact our clients' success.

In this multi-faceted role, you will:

  • Take ownership of complex issues: Resolve escalated incidents and service requests with reduced supervision, focusing on identifying root causes rather than only treating symptoms.

  • Work across a modern tech stack: Bring in-depth knowledge of Microsoft 365, Entra ID, and endpoint management, alongside core Windows Server, networking, and security environments.

  • Be a technical mentor: Thrive on imparting your knowledge to others, providing guidance and informal mentoring to support the growth of our Tier 1 engineers.

  • Drive service improvement: Create and improve technical documentation, and proactively suggest system upgrades or genuine improvements to our clients.

  • Deliver exceptional service: Manage more complex customer communications with a professional, respectful, and proactive approach.

  • Troubleshoot methodically: Demonstrate a logical, structured approach to technical challenges, understanding the broader impact of technical changes while balancing speed, quality, and risk.

  • Provide hands-on support: Attend client sites as required to fulfill proactive maintenance and reactive troubleshooting requirements.

Department
Support Services
Locations
Head Office
Yearly salary
£30,000 - £35,000

About Akita Systems Ltd

We’re a leading IT managed service provider with a more than 25-year heritage. Our technical expertise and high standards of customer service have seen our company growth accelerate, providing expanding opportunities as we go.

Choose Akita as the next stage in your career, discover more about our IT support jobs and other roles, and see what we can offer you.

Support Services · Head Office

2nd Line Engineer

Join Akita as a 2nd Line IT Engineer: resolve Windows Server/Desktop issues, on-site and remote support, delivering practical, cost-effective improvements for clients.

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